Care & FAQ

Mahogany is a hardwood with a reddish-brown with a smooth grain in its natural state offering durability and refined craftsmanship for premium furniture pieces.

All mahogany is responsibly sourced from ethically managed and registered government suppliers.

Acacia is a dense, durable hardwood with a rich, flowing grain and warm golden-brown tones that vary from piece to piece. Its natural oils make it well suited to everyday use.

Our acacia is FSC-certified and sustainably sourced, supporting responsible forestry and coated for long-lasting performance in our outdoor furniture collections.

Mango wood is harvested from retired fruit trees after they stop bearing fruit making it an eco-conscious source. The appearance can change from a light brown colour through to a deeper brown. Some varieties will feature a mix of both shades.

Sourced from government approved suppliers, mango wood is not subject to the same strict regulations as other rainforest timbers. There is no FSC certification available.

Rattan is a fast-growing climbing palm, hand-woven to form the frames and detailing of our alfresco and occasional pieces. Raffia, woven from palm-leaf fibre, adds soft texture and a relaxed, coastal feel.

Both are renewable, sustainably sourced natural fibres and suit indoor and undercover outdoor spaces. Slight variation in colour and weave is part of their handcrafted character, not a defect.

Teak wood is a durable hardwood with a warm golden-brown colour, natural oils, and strong weather resistance. It will naturally age to a silver-grey colour over time — this is a desirable characteristic, not a defect.

The teak we use is harvested from registered government plantations, ensuring responsible and sustainable sourcing.

Rattan and raffia furniture can be wiped with a lightly damp cloth. Avoid soaking or prolonged exposure to water.

Keep rattan furniture away from direct sunlight for extended periods, as this can cause fading or drying. Occasional light dusting helps maintain the finish.

For fabric upholstery, spot clean with a mild fabric cleaner. Always test in an inconspicuous area first.

Avoid harsh chemicals or bleach-based products. For persistent stains, consult a professional fabric cleaner.

Many of our furniture pieces are handcrafted using natural materials. As a result, variations in colour, texture, grain and finish may occur between products and batches. These natural differences are expected and form part of each piece's individual character.

Where goods are requested to be delivered at a later date, CTR will hold stock for a maximum of six (6) weeks where no deposit has been paid.

Beyond six weeks, full payment will be required at CTR's discretion.

Inspect goods on delivery. Any evident defect, damage, or shortage must be notified in writing within seven (7) days of delivery.

Returns will only be accepted if CTR has agreed the goods are defective and a return authorisation number has been issued. Goods must be returned in as close a condition to delivery as possible.

Your rights are protected under the Competition and Consumer Act 2010. Nothing in our terms limits those statutory rights.

Delivery fees apply to all orders and vary depending on location and delivery requirements. Commercial deliveries within Sydney metro are charged at flat rate.

For areas outside CTR delivery zones or for residential deliveries, we can arrange freight through trusted transport partners, with all freight costs charged to the customer. We are also happy to work with your approved carriers for collection from our Girraween warehouse or FIS delivery into nominated Sydney metro depots.

Any delivery dates or timeframes provided by CTR are estimates only. CTR is not liable for delays, loss, or damage resulting from late deliveries.

Payment can be made by EFT, Visa, Mastercard or American Express (a surcharge of 1% applies to credit card payments). Payment terms are as specified on the invoice.

All prices are exclusive of GST unless otherwise stated. GST will be added at the applicable rate.